What to Ask When You Need Locksmith Services

Please take the time to educate yourself before you are in an emergency.


If you are using the phone book, the internet, or Google Maps, there are a few things to consider before making that call. Look Closely at the ad to see that the Business Name is clearly identified. A warning sign to look for on an ad is "Under Same Ownership," which is usually found in small print on a giant ad. This statement could mean the "Company may operate under several names.


If a web address is provided, check if the name, phone number, and address match the ad. Some ads may list several association memberships; ensure the organizations are valid by visiting their website.

  • ASK FOR AN ESTIMATE

    Include all work, replacement parts, and if there are any additional fees, including a service call or mileage/trip charge. Most legitimate locksmiths will estimate you on the phone, especially in a lockout situation.

  • ASK FOR IDENTIFICATION

    Driver's License

    Business Card

    Locksmith License (Where applicable)

    Invoice


    If a driver's license is shown, check the picture, state, and expiration date. Ask to see an invoice. Check if the name and information match the business card and vehicle.


    Expect the Locksmith to ask you for identification as well. They need to ensure you are the legitimate owner.

  • WHEN IS THE WORK COMPLETE?

    Ensure you receive an itemized invoice listing part, labor, mileage, and the price of the service call. If you need to dispute a change, you will need this itemized invoice to prove how much was paid and what the payment was for. Once you have found a reputable locksmith you can trust, keep the Company's name, and contact information in your wallet. You may also want to program the number into your phone for future reference and recommendations.

  • WHERE IS YOUR BUSINESS LOCATED?

    Some disreputable companies list phony street addresses. When you make the "local" call, your call could be a call center out of state.

  • YOU COULD ALSO ASK:

    How long have you been in business?

    How long have you been operating in this location?

    Where were you located prior?


    Remember that many legitimate locksmiths may not include a business address because they operate as mobile businesses. The mobile locksmith service vehicles are outfitted with the tools of the trade and are the Locksmith's "Shop on Wheels."

  • IS THE LOCKSMITH INSURED?

    The Locksmith needs insurance if your property is damaged during a repair or if faulty work leads to loss.

  • IS THE LOCKSMITH BONDED?

    To be bonded, a person must pass a thorough background, fingerprinting and criminal check.

  • DO THEY HAVE ANY CERTIFICATIONS?

    RL (Registered Locksmith)

    CRL (Certified Registered Locksmith)

    CPL (Certified Professional Locksmith)

    CML (Certified Master Locksmith)

  • WHAT PAYMENT IS ACCEPTED?

    If checks are accepted, ask what company to make the check payable to.

We're here to help! Call 800-523-7804 to discuss your requirements.